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Novaplan AI supports several sign-in methods. The methods available to you depend on your organization’s workspace configuration. Novaplan prepares most settings and invites users to join; administrators should coordinate changes to sign-in with the Novaplan team and, where applicable, their identity-provider administrator.

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Where administrators manage sign-in

An authorized workspace administrator can open Workspace Settings → Authentication to review the enabled methods and their configuration. Other users should follow the sign-in method shown for their workspace. If you received an invitation, start with Getting started.
Changing an active sign-in method can prevent users from accessing the workspace. For invitation-based access, confirm that automatic account creation (JIT) is disabled on any new identity-provider method. Agree on test accounts for both invited and uninvited users and an administrator recovery path with Novaplan AI before changing production authentication.

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Available methods

An identity-provider integration requires the redirect URI and other values shown in your workspace. Use the exact values from the deployed Novaplan AI configuration rather than copying an address from a screenshot.

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How sign-in protects accounts

The current source implementation limits sign-in to methods enabled for the organization and requires the same account throughout a multi-step sign-in. The authentication settings page saves enabled methods as alternatives in one step. A policy with multiple sequential steps can be configured through the API, but SAML cannot be one of several sequential steps in the current upstream implementation. Confirm the effective policy in your deployed workspace with Novaplan before changing it. After five incorrect password or one-time-code attempts, the accessible backend locks the account for 24 hours and emails its owner. It unlocks automatically after that period. If a person is sure their credentials are correct but cannot sign in, ask them to check for the lock notice and contact their workspace administrator or Novaplan Support. Do not send passwords or codes in a support request. The exact error text and account-recovery controls may differ in the Enterprise build; verify them before using this as an operational procedure.

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If sign-in fails

  1. Confirm that you are using the email address that received the invitation and the method configured for your workspace.
  2. If you use OTP or password reset, check email delivery and your spam folder.
  3. If you use an identity provider, ask your administrator to check its app assignment, redirect URI, and any relevant certificate or consent settings.
  4. Ask an authorized administrator to review the available workspace error details. Do not send passwords, tokens, or one-time codes in support messages.
If you cannot regain access, contact your workspace administrator or Novaplan AI support.