Workspace access
How do I get access to Novaplan AI?
How do I get access to Novaplan AI?
The Novaplan team creates your organization’s workspace and invites you by email. Follow the invitation and sign in with the email address it was sent to. See Getting started.
What if my invitation is missing or has expired?
What if my invitation is missing or has expired?
Check your spam folder and confirm which email address was invited. Contact the person who arranged your access or Novaplan support if you need a new invitation.
Do I need to install or deploy Novaplan AI?
Do I need to install or deploy Novaplan AI?
No. Use the workspace provided by Novaplan. These customer guides do not require you to install the platform or manage servers.
Who configures the workspace?
Who configures the workspace?
Novaplan manages most workspace setup and administration. The configuration guides remain available as a reference. Your team may need to approve access to its connected applications. Only change administrator settings that are part of your agreed responsibilities; see the administrator setup reference.
Who can help with a workspace problem?
Who can help with a workspace problem?
Email support@novaplan.ai. Include your organization, a description of the issue, and any error message, with sensitive information removed.